Refund Policy
The world of Dragonheir: Silent Gods is vast, unpredictable, and filled with epic challenges. While we strive to ensure that all in-game purchases meet player expectations, we recognize that issues may occasionally arise. This policy explains the terms under which refunds may be considered, the limitations of digital purchases, and the responsibilities of the player. 1. Nature of Digital Content All content purchased within Dragonheir: Silent Gods—including but not limited to premium currency, hero shards, event bundles, season passes, or cosmetic features—is classified as non-tangible digital goods. As such, all purchases are deemed final and non-refundable, unless otherwise required by applicable consumer laws. 2. When Refunds May Be Considered Refunds will only be reviewed under specific, legitimate scenarios, including: Purchases made without the account holder’s consent (unauthorized access). Verified technical issues that resulted in failure to deliver purchased content. Accidental duplicate transactions confirmed through payment logs. Platform-related errors outside of the player’s control. Refunds will not be issued based solely on personal dissatisfaction, accidental purchases, or progression-related frustration. 3. Valid Refund Request Process To initiate a refund request: Contact the Dragonheir: Silent Gods support team via the in-game help center or official support channels. Include your Player ID, transaction ID, and detailed description of the issue. Submit any supporting evidence (e.g. receipts or screenshots) to assist the review. Our team will investigate each request thoroughly. Submission does not guarantee approval. 4. Platform-Specific Policies If the transaction was completed through a third-party platform (Google Play, App Store, Steam, etc.), their individual refund rules and restrictions apply. We are unable to override or process refunds for purchases made through those systems. Players are advised to check the refund mechanisms of their respective store if the purchase was external. 5. Ineligible Situations Refunds will not be granted under the following circumstances: Buyer’s remorse or changes in preference. Missed limited-time offers or events. Account sharing, loss of access due to player negligence, or violations of terms. Gameplay-related reasons such as difficulty, character performance, or RNG outcomes. Connectivity issues caused by the player’s device, network, or regional limitations. 6. Fraud and Abuse Protection To protect the integrity of our player community: Accounts engaging in refund abuse (e.g. repeated claims, post-usage chargebacks) may face penalties including suspension, revoked items, or bans. Any detected attempt to exploit the refund process will result in immediate investigation. 7. Technical Assistance First Before pursuing a refund, we encourage players to contact technical support. Many issues—such as missing purchases or failed deliveries—can be resolved promptly without reversing the transaction. 8. Event Purchases and Seasonal Items Items tied to exclusive content, seasonal promotions, or one-time bundles are strictly non-refundable. Expiration of event windows does not qualify as grounds for compensation or refund. 9. Refund Timeline and Handling Approved refunds may take several business days to process, depending on the payment provider or platform used. Players will be notified of the decision via the support channel. Refunds, once issued, may result in removal of associated content or in-game currency. 10. Amendments to the Policy This refund policy may be updated at any time. Players are encouraged to review it periodically. Continued gameplay indicates acceptance of the most current policy version.